General Terms and Conditions of Sales
POLICIES
PAYMENT
PRODUCT CARE
SHIPPING & DELIVERY
RETURN/EXCHANGE POLICIES
PRIVACY POLICIES
ASKINA COLLECTION is a brand of leather goods and accessories, all designed and made by Anissa M in Toulouse, France, in a smoke-free and pet-free environment.
Most of the products are made to order, please expect 3 days to 10 days before shipping.
Leather is a natural material and these items are handmade so some minor imperfection and variation are expected which make them unique.
Also, the picture light might slightly change the real color of the item.
ASKINA COLLECTION wants to bring Deaf awareness while supporting Deaf/hard of hearing children in developing countries through donation on each sales.
On each sales, 5% are monthly sent to Deaf Child Worldwide, non-profit organization that supports Deaf children in developping countries.
Questions? Suggestion? Custom item? We would be more than happy to read you so please contact us
PAYMENT
Majority of payment method are accepted.
PRODUCT CARE
Store your handbag in the dustbag which in some case has been delivered with your order. If possible stuffed to avoid creased in the leather and clean spot only.
Some clothes (dark wash denim) might dyes onto your product, please be aware.
SHIPPING & DELIVERY
www.askinacollection.com is happy to ship worldwide and freely for orders over $149! Please see below for shipping cost on orders below $149.
Please note www.askinacollection.com does not cover import liabilities that may be applied by the government of the destination country.
www.askinacollection.com will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Under no circumstance will www.askinacollection.com accept any orders back due to rejection of customs charges.
www.askinacollection.com is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
France and DOMs (French Territories Overseas)
- orders between 1€ and 135€ ($149), shipping cost is 5€ and will be sent in tracked letter.
- orders from 135,01€ ($149,01), shipping cost is free and will be sent in tracked parcel.
Europe and international :
- orders between $0 and $149, shipping cost will be 9,70 € (approx $10,88) and will be sent in tracked letter.
- orders from $150, shipping cost is free and will be sent in tracked parcel.
1€ = USD $1,12 (July 2019)
Zone A (France and DOM TOM):
Metropolitan France, Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories (T.A.F.)
Estimated deliver for tracked letter to France : 2 to 3 business days
Estimated deliver for tracked letter to DOM TOM : 5 to 7 days
Particularities : tracking number, no insurance, no counter signature
Estimated deliver for tracked parcel to France : 2 to 3 working days
Estimated deliver for tracked parce to DOM TOM : 5 to 7 working days
Particularities : tracking number, loss / theft insurance included, delivery in mailbox with signature confirmation
Zone B (Europe) :
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, United Kingdom The United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, including Liechtenstein, San Marino, Vatican City
Estimated delivery for tracked letter : 3 to 7 working days
Particularities : tracked until delivery to the following destinations: Austria, Belgium, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Spain, The Netherlands Netherlands, Poland, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland or to the French border for other destinations, no insurance, no signature confirmation delivery.
Estimated deliver for tracked parcel : 3 to 7 working days
Particularities : tracking number, loss / theft insurance included, signature confirmation delivery
Zone C (World):
Estimated deliver for tracked letter : 6 to 11 working days
Particularities: Tracked to delivery for the following destinations: Saudi Arabia, Australia, Brazil, Canada, Korea, USA, Gibraltar, Hong Kong, Indonesia, Iceland, Israel, Japan, Lebanon, Malaysia, Norway, New Zealand , Russia, Serbia, Singapore, Thailand or to the French border for other destinations, no insurance, no counter-signature
Estimated delivery for tracked parcel : 5 to 9 working days
Particularities : tracking number until delivery to certain destinations, otherwise, up to the point of exit of mainland France, loss / theft insurance included, signature confirmation delivery.
RETURN/EXCHANGE POLICY
Custom orders are non refundable.
Should you are unsatisfied by your product, please email me all the details within 3 days of product delivery so we can discuss about the modality of return/exchange. If the timeframe expires on Saturday, Sunday or public holiday, it will be extended until the next working day.
You will be required to send back the product unworn, in its original packaging. You are responsible for the return shipping fee. Once the product is received, it will be inspected and a refund (product - $10 flat rate) will be made within max 30 days from the day of the right of retract has been exercised or a new product will be shipped within 3 days of order receipt. Please note, return shipping cost will not be refunded.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from askinacollection.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@askinacollection.com