Once your order has been placed, please allow 3 days to 10 days before shipping depending on the number of orders in line before yours.
Once your order is shipped, you will receive a shipment notification email with your tracking number.
Neutral colors are the core color since they are very easy to paired with.
For now, we specialize in neutral color so you can easily match your bag with your outfit. From time to time, we will add a limited edition leather which can be a vibrant color or a leather with a special texture.
We build our brand with the slow fashion in mind. Unlike big brands which launch products every 2 weeks that leads to overconsumption and overstock, we want to remind customers to appreciate the pieces they purchased and encourage them to buy quality over quantity.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If you like a bag you saw on Instagram, email us at email@example.com with a picture if possible and we will get back to you within 24 to 48 hours.
Due to various minor improvement made to the construction of the bag, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show the products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.
Store your handbag in the dustbag which in some case has been delivered with your order, if possible stuffed to avoid creased in the leather and clean spot only. Some clothes (dark wash denim) might dyes onto your product, please be aware.
Yes ! If you want a product slightly bigger or smaller or with an extra feature (pocket, ...) let us know ! We would be delighted to make a custom bag for you !
It depends on where you are located. For France : up to 3 business days. For DOM TOM : 5 to 7 business days. For Europe : 3 to 7 business days. Rest of the world : anywhere from 1 to 3 weeks.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Deaf Child Worldwide is the UK’s leading international charity for deaf children in developing countries. To know more about this charity, please click here.
ASKINA COLLECTION believes that every Deaf children have the same rights to access to their rights, education, information, health and economic opportunities as hearing children. For every product purchased, ASKINA COLLECTION donates monthly a portion of proceeds to Deaf Child Worldwide through their website.
You can contact us through our contact page here! We will be happy to assist you. Please allow 24 to 48 hours to get an answer.