Shipping info
SHIPPING and DELIVERY
www.askinacollection.com is happy to ship worldwide and freely for orders over $149! Please see below for shipping cost on orders below $149.
Please note www.askinacollection.com does not cover import liabilities that may be applied by the government of the destination country.
www.askinacollection.com will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Under no circumstance will www.askinacollection.com accept any orders back due to rejection of customs charges.
www.askinacollection.com is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
For France and DOMs (French Territories Overseas)
- orders between 1€ and 135€, shipping cost is 5€ and will be sent in tracked letter.
- orders from 135,01€, shipping cost is free and will be sent in tracked parcel.
For Europe and international :
- orders between $0 and $149, shipping cost will be 9,70 € (approx $10,67) and will be sent in tracked letter.
- orders from $149,01, shipping cost is free and will be sent in tracked parcel.
1€ = USD $1,10 (November 2019)
Zone A (France and DOM TOM):
Metropolitan France, Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories (T.A.F.)
Estimated deliver for tracked letter to France : 2 to 3 business days
Estimated deliver for tracked letter to DOM TOM : 5 to 7 days
Particularities : tracking number, no insurance, no counter signature
Estimated deliver for tracked parcel to France : 2 to 3 working days
Estimated deliver for tracked parcel to DOM TOM : 5 to 7 working days
Particularities : tracking number, loss / theft insurance included, delivery in mailbox with signature confirmation
Zone B (Europe) :
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, United Kingdom The United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, including Liechtenstein, San Marino, Vatican City
Estimated delivery for tracked letter : 3 to 7 working days
Particularities : tracked until delivery to the following destinations: Austria, Belgium, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Spain, The Netherlands Netherlands, Poland, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland or to the French border for other destinations, no insurance, no signature confirmation delivery.
Estimated deliver for tracked parcel : 3 to 7 working days
Particularities : tracking number, loss / theft insurance included, signature confirmation delivery
Zone C (World)
Estimated deliver for tracked letter : 6 to 11 working days
Particularities : Tracked to delivery for the following destinations: Saudi Arabia, Australia, Brazil, Canada, Korea, USA, Gibraltar, Hong Kong, Indonesia, Iceland, Israel, Japan, Lebanon, Malaysia, Norway, New Zealand , Russia, Serbia, Singapore, Thailand or to the French border for other destinations, no insurance, no counter-signature.
Estimated delivery for tracked parcel : 5 to 9 working days
Particularities : tracking number until delivery to certain destinations, otherwise, up to the point of exit of mainland France, loss / theft insurance included, signature confirmation delivery.
RETURN/EXCHANGE POLICY
Custom orders are non refundable.
Should you are unsatisfied by your product, please email me all the details within 3 days of product delivery so we can discuss about the modality of return/exchange. If the timeframe expires on Saturday, Sunday or public holiday, it will be extended until the next working day.
You will be required to send back the product unworn, in its original packaging. You are responsible for the return shipping fee. Once the product is received, it will be inspected and a refund (product - $10 flat rate) will be made within max 30 days from the day of the right of retract has been exercised or a new product will be shipped within 3 days of order receipt. Please note, return shipping cost will not be refunded.